Technical Support for Intercel eKo In-Home Display (IHD)

The following information details meter binding guidelines to keep and maintain your eKo IHD.
In Victoria, different energy distributors have different binding processes.

If your distributor is:

1. Jemena

Register and logon thru their website below to bind your IHD to the smartmeter:

https://electricityoutlook.jemena.com.au/

2. United Energy

Register and logon thru their website below to bind your IHD to the smartmeter:

3. SP Ausnet

Register and logon thru their website below to bind your IHD to the smartmeter (Subject to confirmation from SP-Ausnet if the service is activated in your location):  

4. Citipower and Powercor

However, for eKo IHD customers with Citipower and Powercor, you may contact Intercel to perform the IHD binding request on your behalf.
The following information are required:

1. Customer name, address and contact details.
2. NMI (National Meter Identifier) and Meter Number.
3. eKo Serial number.

Intercel Technical Support Contact

Email: moe.chaudhry@intercel.com.au

Phone:  +61 (0)3 9239 2000

(Monday – Friday, 8:30am-5pm AEST).