Technical Support for Intercel eKo In-Home Display (IHD)

The following information details meter binding guidelines to keep and maintain your eKo IHD.
In Victoria, different energy distributors have different binding processes.

To get your energy supplier, please check out:

https://www.yourchoice.vic.gov.au/general-information/who-is-myelectricity-distributor

If your distributor is:

1. Jemena

Register and logon thru their website below to bind your IHD to the smartmeter:

https://electricityoutlook.jemena.com.au/

2. United Energy

Register and logon thru their website below to bind your IHD to the smartmeter:

https://energyeasy.ue.com.au/

3. SP Ausnet

Register and logon thru their website below to bind your IHD to the smartmeter (Subject to confirmation from SP-Ausnet if the service is activated in your location):  https://myhomeenergy.com.au/ui/GWRMain.html

4. Citipower and Powercor

However, for eKo IHD customers with Citipower and Powercor, you may contact Intercel to perform the IHD binding request on your behalf.
The following information are required:

1. Customer name, address and contact details.
2. NMI (National Meter Identifier) and Meter Number.
3. eKo Serial number.

Intercel Technical Support Contact

Email: moe.chaudhry@intercel.com.au

Phone:  +61 (0)3 9239 2000

(Monday – Friday, 8:30am-5pm AEST).